Your happiness is our number one priority at underwater.com.au. If you receive any products that are damaged or faulty, we will happily organise an exchange for you.
You may return damaged or faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
In the event that you receive a defective or damaged product, a replacement will be dispatched (subject to availability) once we receive the faulty return, at our cost. We reserve the final right to determine if a product is actually faulty.
Cancelled or unwanted items will attract a Restocking Fee of 15%. Cancelled or unwanted items returned after 14 days will attract Restocking Fees of 25%. Cancelled or unwanted items cannot be returned after 30 days. Shipping fees are non-refundable. Free shipping items will have approriate shipping fees for the initial purchase deducted. If you have payed with PayPal please note that after October 2019 PayPal is no longer refunding the selling fees on refunds so any PayPal orders will have PayPal fees deducted in any requested refunds. Please ensure that all original items including packaging, manuals, etc... are returned. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.