Australian orders

We do our best to despatch orders within 1 business day of receipt and we would expect you to receive your order within 1-5 business days depending on your Australian delivery address. We offer express shipping alternatives in the check-out procedure, however we are in a regional area where overnight delivery between capital cities can not be guaranteed.

If for any reason your order cannot be fulfilled and/or delivered as expected, we will advise you within 2 business days.

International orders

International orders are shipped by Australia Post with delivery times averaging between 5-14 days unless Sea Mail is chosen. High value items are shipped via Express Post International (EPI) or Express Courier International (ECI). Occasionally international mail services do experience delays which are beyond our control. We must allow at least 4-6 weeks before we can request an investigation for any late delivery.

Underwater Australasia cannot be held liable for any items lost or damaged during transit. Only shipments by registered mail or EPI/ECI can be investigated by Australia Post.

Underwater Australasia does not charge any customs duties on international shipments, we also remove the Australian sales tax (GST) from the cost of all products that are exported. If any customs charges are incurred during your shipment, they are not calculated or enforced by us, nor are they our responsibility. If you are unsure we recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable before placing your order.Underwater Australasia cannot be held liable for international taxes or levies charged on your order.

IMPORTANT: International shipments containing products with Lithium Batteries may incur additional charges, our online shop might misquote shipping costs. We will confirm shipping costs before sending. 

We offer alternative international shipping quotes for shipping via couriers such as TNT, DHL and FEDEX, please enquire.